The panel explores the top 5 reasons clients complain about lawyers to the State Bar including communication and performance issues, trust account mismanagement, fee and billing issues and other misconduct. They will also discuss risk management tips that can prevent the most common client complaints; what to do when the State Bar investigates; and practices which can provide a defense to the most frequent complaints.
Michelle Lents, Attorney at Law, Lents & Foley, LLP, Newport Beach
Ellen Peck, Law Offices of Ellen R. Peck