Protecting confidential and personally identifiable information from loss, theft or misuse is not a new concept. However, it is only over the past few years that this area has received considerably more focus as security breach laws and credit card company requirements have significantly increased the consequences when the security of certain information is breached. Customers and regulators expect more from companies than ever before. This session will focus on customer expectations, business needs and legal requirements that must be carefully balanced to not only protect your clients but also to enable them to meet their business objectives. It will also provide a peek into why this will be an even more challenging area in the future.