Windows: a PC running Windows 2000+, with Internet Explorer 6.0+, and Windows Media Player 10+. If Windows Media Player is not an option for this seminar, then we recommend Real Player 10+.
Mac: a Mac running OS X (10.3+). For Online CLE programs, we recommend using Safari and RealPlayer (installation instructions here). For live webcasts, we recommend the Safari browser and the latest version of the Flip4Mac WMV plugin for Quicktime (v2.2) (installation instructions here). Please not that Windows Media Player 9 for Mac OS X no longer seems to be compatible with our systems for live webcasts.
PLEASE NOTE THAT MOZILLA FIREFOX IS NOT A CERTIFIED BROWSER ON EITHER PLATFORM.
Put your email address and password in under [Returning Customer], then click on the [Log on] button.
Make sure you are in the [My Account] tab
Next, click on the button under the title.
Click on the link titled [Click Here to Continue on to Seminar] at the top of the page until you arrive at a window that displays the media player stream speeds and segments. (Segments will not show up in a live webcast)
If you are having trouble getting past the Systems Analysis Page, then, Click Here to disable it.
Select your stream type and speed in the upper left hand corner, and then, the seminar will either start at the beginning or at the time that you left off.
Click on the link titled [Click Here to Continue on to Seminar] at the top of the page until you arrive at a window that displays the media player stream speeds and segments. (Segments will not show up in a live webcast.)
Select your stream type and speed in the upper left hand corner, and then, the seminar should start at the time that you left off.
If the seminar starts from the beginning, but you know that you have already watched some, check to see if the [Segments] are hyperlinked. If they are, click on the last one to begin viewing at that time mark.
Note: We use Microsoft ActiveX Controls to Trip the Segments and track Time throughout the seminar. In order for session to track properly, we recommend that you use a browser with ActiveX enabled, like Internet Explorer. You can use other browsers (Netscape, Firefox, Opera, Safari, etc.), to view the seminar, but we cannot guaranty that the seminar will track properly.
If the problem persists, contact us either by submitting a Support Request, or our support number at (877) 880-1335
If you are getting an message/error similar to "You do not have the required codec to view this stream" or "Error Downloading CODEC." Please download the acelp_net.exe file attached to this answer. It will prompt you to either save the file or run it. Select [Run], the install will only take a few moments and no reboot is required.
The definition of a codec is a compressor/decompressor algorithm that allows data to be compressed on one computer and then, decompressed on another computer.
Due to settings in CITRIX, the audio in our seminars will not play if launched within the CITRIX environment or if you are using Terminal Services.
In order to watch a seminar, you will need to log into your account through a browser outside of the CITRIX environment (i.e. one that is installed directly on your computer) and relaunch the seminar from your My Account page.
The technology that we currently use to track the time that you are in a seminar is called ActiveX. ActiveX Controls are primarily used in the Internet Explorer web browser, this is why our platform is specifically supported on Internet Explorer.
We do understand that not everyone uses Internet Explorer and use a diferent browser (i.g. Mozilla Firefox, Netscape, Safari, Etc.). We have implemented alternative methods for tracking seminars (Secondary Tracking) on these other browsers. Although these alternative methods ARE NOT 100% foolproof, we have tested them to the best that we can.
All that said, if you have listened to a seminar in full, and cannot access your certificate, there are a couple of things that you can try.
Wait 10 minutes and try to access the certificate again.
Viewed over the internet as streaming media, Online Seminars are the ideal way to obtain your CLE credits without leaving the comfort of your office or home. Once you purchase an Online Seminar, you may access it immediately or log back into your CLE account at a later time to complete. Seminar materials are stored in your account (in PDF format) and can be saved to your computer or printed.
In order to receive credit for an Online Seminar, simply click on the [Launch Seminar] button in your account and watch/listen to the seminar. While you are watching the seminar, you will sometimes be prompted in 10 to 15 minute intervals with a box asking whether or not you would like to continue or not. This insures compliance, and it will, also, stop the seminar and replay the last segment if the promt is not answered within 3 minutes. When the program is complete, click on the red [Certificate of Completion] button associated with the program to receive your certificate.
* Note: Rules may differ depending on the state that you are registering in.
button under the title.
