Use of Popup Blockers
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If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars.  These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.  See the documentation in your popup blocker for instructions on how to disable it.   

Test Video Stream
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First Step - Attempt to Launch our test video stream
If you are having trouble launching one of our seminars from within the seminar viewer, try launching the following test stream.  Sometimes launching the Media Player outside of our viewer sets certain parameters on the player that allow our streams to be played.  If a dialog pops up asking you to install an update to your Media Player, please allow the software to update itself.  

Test Windows Media Stream One Two | Test Wav File | Test Real Media File

If you cannot view the stream above, navigate to http://www.windowsmedia.com and attempt to view one of the streams on that site.  If you are able to view a stream on that site but not the test stream above, please call 888-892-7676 to speak with a customer service representative.  If you also cannot view the stream from the Windows Media site, click here for detailed documentation on using Windows Media Player or call 888-892-7676 to have one of our technicians help you troubleshoot your system.  

Netscape Problems
If you are using Netscape Navigator and the viewer is either crashing or the seminar simply will not play, but you have successfully passed our system checking page you may need to install the Windows Media Player Plug in Separately.  Click here to navigate to the Microsoft web site to download the plug in.  

Registration
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We accept payment for online classes by American Express, MasterCard or Visa.  We also allow registration with a check.  Please call 480-497-8803 for assistance with this process.  Once you have registered for an online class, a receipt will be e-mailed to you. 

Required Hardware/Software
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To participate in an Online Class you need:

• A computer with a sound card and speakers. Pentium PC with 32MB RAM--64MB recommended, Windows 95, 98 or NT 4, 800x600 display mode, 256 colors, 1024x768 display, 16-bit high color)
• A web browser. Microsoft Internet Explorer 4 or higher, Netscape Navigator 4.0 (we currently do not support Netscape 6.0 and higher); Cookies, Java, and JavaScript enabled.
• A modem with minimum speed of 28.8 Kbps. (We recommend a faster modem speed.)
• The free Windows Media Player (lets you listen to and/or watch online classes offered in video) downloaded and installed. You will need Windows Media Player version 6.4 or later.
  Download Windows Media Player
• The free Adobe Acrobat Reader (lets you view/read written materials online) downloaded and installed.
  Download Adobe Acrobat Reader
• Click here to test your system for the Windows Media Player and other Required Components

Trouble with the System Analyzer
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Occasionally, depending on the configuration of the computer, the system analyzer is unable to accurately determine the configuration of your computer.  In some instances, it has actually hindered the ability of the seminar to launch.  In these cases, the following link can be used to disable the analyzer.

Disable System Analyzer
 

Problems with Audio Streams
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If you are having trouble viewing a stream which contains only audio (no video options)  download and install this file:  

Viewing Seminars
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You will need Windows Media Player version 6.4 or higher to listen to and/or view our classes offered in video.

Click here to test your system for the Windows Media Player and other Required Components

If you have all the necessary components but still can not view your seminar, click here for detailed documentation on using Windows Media Player.

Presentation Slides:
If the seminar you are viewing has presentation slides, you will see forward and back arrows on the lower right hand side of the viewer.  If you have moved off the slide screen, you can return to the presentation slides by clicking the "Current Slide" button. You can advance through the slides or move back through previously viewed slides by clicking the "<" and ">" icons. When you want to synch the slides back up with the presentation, click the "Current Slide" icon again.

Changing the Video Streaming Speed:
The stream speed of the video can be changed by clicking on the drop-down list below the video. Simply select the desired speed from the list and the video will be reloaded and play at the selected speed. If you experience substantial buffering of the video, try the audio only selection.

Written Materials
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Adobe Acrobat Reader is free software that lets you view and print our course materials, which are formatted as PDF files. You must have it downloaded AND installed on your computer. PDF stands for Portable Document Format. The advantage of PDF files is that they can be read and printed on all major computer platforms. PDF files also have their own search engine, and each page appears exactly as it did in the original course book. PDF files, however, are not word processing documents. Although you can copy and paste text from a PDF file into a word processing document, most of the formatting will be lost. We recommend printing the materials prior to starting the seminar to avoid pauses in the Internet video.

Download the free Adobe Reader.

Remember that you must both download AND install the software on your computer. Downloading the software does not necessarily install the program automatically for you.

Getting Back to a Prior Purchase
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Before you can make a purchase, you have to create a personal account using your email address and a password of your choosing.  To get back into a seminar you have previously purchased, navigate back to the catalog page and click on either the link with your name in it or on the Log On button.  If you had to log on, use the email address and password you used to create your account to log on.  After logging on you will see a list of your previous purchases. 

Viewing Account History
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User accounts are created when you purchase items on the system or place items in your remembered items box. To make it easier for you to remember your username and password, our system uses email addresses as the username and allows you to choose a password.

The user account you to:

• View the items you have purchased;
• Re-launch online seminars if you were unable to complete the seminar when it was initially purchased;
• Obtain the written materials from seminars you have viewed in the past; and
• Get copies of you CLE certificates for each of the seminars you have taken.

Certificate of Participation
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This process is different for each state using the LegalSpan system.   In most instances, it is your responsibility to keep track of your credit information.  In some cases we automatically send credit information to the bar associations, but you should still retain copies of your proof of participation for your records.  

Please note:  Some states, such as Washington, do not provide Certificates of Participation.  In these states, the information in your user account is your proof of participation in the online seminars.  

In addition, the National Court Reporters Association does not provide Certificates of Participation through our system.  NCRA will provide you with a certificate of participation once they have had a chance to either grade your test of check the summary you wrote about the seminar.  

If you have questions about proof of participation, please contact your state bar association or LegalSpan technical support at the numbers provided on the bottom of this page.

Troubleshooting
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First Step - Attempt to Launch our test video stream
If you are having trouble launching one of our seminars from within the seminar viewer, try launching the following test stream.  Sometimes launching Windows Media Player outside of our viewer sets certain parameters on the player that allow our streams to be played.  If a dialog pops up asking you to install an update to your Windows Media Player, please allow the software to update itself.  Click here to view the test stream

If you cannot view the stream above, navigate to http://www.windowsmedia.com and attempt to view one of the streams on that site.  If you are able to view a stream on that site but not the test stream above, please call 888-892-7676 to speak with a customer service representative.  If you also cannot view the stream from the Windows Media site, click here for detailed documentation on using Windows Media Player or call 888-892-7676 to have one of our technicians help you troubleshoot your system.  

Netscape Problems
If you are using Netscape Navigator and the viewer is either crashing or the seminar simply will not play, but you have successfully passed our system checking page you may need to install the Windows Media Player Plug in Separately.  Click here to navigate to the Microsoft web site to download the plug in.  

Supported Browsers
Our system currently supports the latest version of Internet Explorer, and Netscape. To find out what browser version you are using, open your browser and check in the Help menu of the software's menu bar (the strip at the top where it says File Edit View…Help). The last option in the Help menu usually says About (and then the name of the software). This is where your version number is listed. Please make note of the version number and then go to the software manufacturer's site to see if you need to download the latest version.

To download a different version of your Web browser, look for the "Download" link on these pages:

Download Microsoft Internet Explorer on the Microsoft website.
Download Netscape Navigator on the Netscape website.

Audio Problems
First make sure your speakers are plugged in. A simple technique is to unplug and plug in your speakers to ensure that they are solidly connected. Don't forget to check the speaker's electrical connection to the wall, if such a connection is required. If your speakers require batteries, make sure they are fresh. Check to see if the speakers are turned on. Many speakers have on/off switches that may need to be adjusted.

Turn up your speakers' volume. You may need to turn up all of the controls to obtain adequate volume. The volume control may be located:

• On the speakers themselves. Usually there is a volume knob on the speakers.
• In your computer's operating system. Windows users can find this setting by going to the Start menu, then Settings, then Control Panel, and then by clicking on the Multimedia item; from there click on the first tab, Audio/Playback.

Second, check to see that the volume on your computer is turned up.  The quickest way to get to the volume control is to double click on the sound icon on your task bar.  In the lower right hand side of your screen you should see the current time listed.  Just to the left of the time display you should see either a yellow icon that looks like a speaker or a round grey colored icon.  In either case, double clicking on the icon will display the volume control properties dialog box.  Make sure both the volume control and the Wave slider bars and pushed all the way up.  

If you still cannot hear the seminar, contact technical support.  

Video Problems
If you have all the necessary components but still can not view your seminar, Navigate to www.windowsmedia.com  and attempt to view any of the online videos there - doesn't matter which one. If you can successfully view a video there, try the demo presentation again. The reason for this is that you may need a small update to the player and playing a video separately in the windows media software sometimes facilitates this update.

If you still can't view the seminar, click here for detailed documentation on using Windows Media Player or contact LegalSpan technical support at the numbers listed below.