1. Log in to your User Account by Clicking on the
   
2. Put your email address and password in under [Returning Customer], then click on the [Log on] button.
   
3. Make sure you are in the [My Account] tab
   
   
   
   
4. Next, click on the button under the title.
   
5. Click on the link titled [Click Here to Continue on to Seminar] at the top of the page until you arrive at a window that displays the media player stream speeds and segments. (Segments will not show up in a live webcast)
   
6. If you are having trouble getting past the Systems Analysis Page, then, Click Here to disable it.
   
7. Select your stream type and speed in the upper left hand corner, and then, the seminar will either start at the beginning or at the time that you left off.

1. Log in to your User Account (Click here for the FAQ on how to do that)
   
   
2. Make sure you are in the [My Account] tab.
   
   
3. Next, click on the button under the title.
   
4. Click on the link titled [Click Here to Continue on to Seminar] at the top of the page until you arrive at a window that displays the media player stream speeds and segments. (Segments will not show up in a live webcast.)
   
5. Select your stream type and speed in the upper left hand corner, and then, the seminar should start at the time that you left off.

• If the seminar starts from the beginning, but you know that you have already watched some, check to see if the [Segments] are hyperlinked.   If they are, click on the last one to begin viewing at that time mark.
• If the Segments are not hyperlinked near the point where you left off your seminar, the problem could be with your Temporary Internet Files. (Click Here for the FAQ on clearing your Temporary Internet Files)

Note: We use Microsoft ActiveX Controls to Trip the Segments and track Time throughout the seminar. In order for session to track properly, we recommend that you use a browser with ActiveX enabled, like Internet Explorer. You can use other browsers (Netscape, Firefox, Opera, Safari, etc.), to view the seminar, but we cannot guaranty that the seminar will track properly.

If the problem persists, contact us either by submitting a Support Request, or our support number at (877) 880-1335

The technology that we currently use to track the time that you are in a seminar is called ActiveX. ActiveX Controls are primarily used in the Internet Explorer web browser, this is why our platform is specifically supported on Internet Explorer.

We do understand that not everyone uses Internet Explorer and use a diferent browser (i.g. Mozilla Firefox, Netscape, Safari, Etc.). We have implemented alternative methods for tracking seminars (Secondary Tracking) on these other browsers. Although these alternative methods ARE NOT 100% foolproof, we have tested them to the best that we can.

All that said, if you have listened to a seminar in full, and cannot access your certificate, there are a couple of things that you can try.

Viewed over the internet as streaming media, Online Seminars are the ideal way to obtain your CLE credits without leaving the comfort of your office or home. Once you purchase an Online Seminar, you may access it immediately or log back into your CLE account at a later time to complete. Seminar materials are stored in your account (in PDF format) and can be saved to your computer or printed.

In order to receive credit for an Online Seminar, simply click on the [Launch Seminar] button in your account and watch/listen to the seminar. While you are watching the seminar, you will sometimes be prompted in 10 to 15 minute intervals with a box asking whether or not you would like to continue or not.  This insures compliance, and it will, also, stop the seminar and replay the last segment if the promt is not answered within 3 minutes. When the program is complete, click on the red [Certificate of Completion] button associated with the program to receive your certificate.

* Note: Rules may differ depending on the state that you are registering in.

LegalSpan Inc. provides Online CE (Podcast - MP3) for several states. Some states will allow you to apply credits for Online CE (Podcast - MP3) taken in another state.

A list of specific states that allow this is not available at this time.  If you have taken an Online CE (Podcast - MP3) in one state and wish to receive credit in another state, you will need to contact that state's BAR Association.

If you have not taken the online CE (Podcast - MP3) that you wish to be applied to another state(s), we suggest that you review the course catalog for your "primary" state, document any online CE (Podcast - MP3) that you wish to take, and then, contact the other state(s) BAR Association to see if they will allow the credits to be applied to their specific state.

How do I delete Temporary Internet Files?

• Windows Control Panel - delete Temporary Internet Files:
  
  
  1. Click the Windows Start menu.
  2. Select Control Panel.
  3. Select Internet Options.
  4. Select the General tab.
  5. In the Temporary Internet Files section, click the Delete Files button.
  6. Do not check the clear Offline Content box. Click Ok.
  7. Close the Control Panel windows.
  
  
  
• Internet Explorer - delete Temporary Internet Files:
  
  
  1. Open Internet Explorer.
  2. Select the Tools menu.
  3. Select Internet Options.
  4. Select the General tab.
  5. In the Temporary Internet Files section, click the Delete Files button.
  6. Do not check the clear Offline Content box. Click Ok.
  7. Click Ok to close the Tools window.
  
  
  
• FireFox (Mozilla) - clear browser cache
  
  
  1. Open FireFox (Mozilla).
  2. Click the Tools menu.
  3. Click Options.
  4. Click Privacy.
  5. Click the Clear button for Cache.
  
  
  
• AOL - clear browser cache:
  
  AOL 9.0
  
  1. Click Settings.
  2. Select the Index tab, and click Internet [Web] Options.
  3. Under Browsing History, where it says to Delete temporary files, cookies, saved passwords, and web form information, click Delete.
  4. Wait while the files are deleted, then click OK.
  
  
  AOL 7.0
  
  1. In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar, click Preferences.
  2. In the Organization section of the Preferences window, click Internet Properties (WWW).
  3. In the Temporary Internet Files section, click Delete Files.
  4. Click OK.
  
  
  
• Netscape - clear browser cache
  
  
  1. Open Netscape.
  2. Click the Edit menu.
  3. Click Preferences.
  4. Click Advanced. It expands to show a list of options.
  5. Click Cache.
  6. Click Clear Memory Cache.
  7. Click Clear Disk Cache.
  8. Click OK.

Netscape Download Manager - remove installation file

1. Click the Tools menu.
2. Click Download Manager.
3. Highlight the hotComm installation program and click Remove from list.
4. Close the Download Manager window.

If you have multiple accounts and would like us to create them for you, please complete this spreadsheet and email it to support@legalspan.com.

Please note the following items:

• Email address MUST be unique.


• Provide a phone number so we can call and get the credit card number. Do NOT include credit card information in the spreadsheet or the email.


• Some online seminars and webcasts have different prices for members and non members so we need to know which price applies.


• The 'Affiliation' field is where you would enter the specific State Bar or CPA Affiliate. (I.E. State Bar of California, Florida Institute of CPA's etc...)


• All fields in the spreadsheet are required.

These requests are usually completed within 24 hours Monday-Friday.

If you need accounts created immediately, you need to add accounts one at a time using a unique email address for each person you are to manage.

It is very important that after you create an account and are getting ready to create another account, that you click on the [Log Off] button located in the top right hand portion of your screen. If you do not log off and try to create an account for somebody else, you may get the following error message:  "You are attempting to add a course to your cart that is either already in your cart or one that you have previously purchased."

There are 2 very important items to note:

• Each email used must be unique


• Our system will not let the same customer purchase the same item twice.  If you are getting the error message listed above, try clicking on the [Log Off] button and log back in as the correct person.
  

On June 30th 2006, Microsoft will no longer support the Windows 98 Operating System. Please go to the following URL for more details:

http://support.microsoft.com/gp/lifean1

As a result, the support LegalSpan will be able to provide will be very limited. We recommend either upgrading or replacing your Windows 98 system.

This can be caused by a number of things... Your computer's speakers could be...

After you have completed watching an online CE (Podcast - MP3), it is important that you obtain your [Certificate of Completion].

To do this, login to your account, and click on [My Account].  Depending on what state affiliation you are with, you will either see a [Certificate of Completion] button or a [Certificate] link. Click on the button or link, and your certificate should open up. Some will have the option to obtain a printable copy, others will have the option to submit the certificate for credit.

Once you do this, it will automatically be reported to your affiliate. It can take them up to a month to update their records and submit this to the Supreme Court.

We do not specifically support the MAC OS but do have quite a few customers using MAC so we try to help out as much as possible. We try to determine what is causing a specific problem and try to help get the issue resolved but can only do so within a limited scope. The MAC OS X system (which seems to be what the majority of people are running) has Internet Explorer 5.2 and Windows Media Player 9.0 installed. The problem is that there isn’t a codec (an algorithm that codes and decodes media streams) available for Media Player that will allow you to hear seminars, you can only see them. Some of our affiliates offer RealPlayer streams but not all of them and some seminars (especially the Live Casts) come only in Media Player streams. That aside, we have had success running seminars on both MAC OS 9 and OS X operation systems:

• In MAC OS 9 we are using Windows Internet Explorer 5 and Windows Media Player 7 (Real Player does not work),
  
• In MAC OS X we are using Windows Internet Explorer 5.2, Windows Media Player 9, and RealPlayer 10 (Sometimes Windows Media Player 9 will not have the correct audio codec for the seminar to work).

If you are running MAC OS X, with Windows Media Player 9, and you get an error regarding a missing codec then...

Click here for an Illustrated Guide on How to Set My Internet Security Settings to Allow Unassigned ActiveX Controls

After you have changed the setting on the guide above do the following:

1. First, check the plug-in version number. Click here for an illustrated Guide
   
   
2. Next, check the player’s version number. Click here for an illustrated Guide

Below the first version number is the plug-in, and the second is the media player.

If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars. These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.

Click Here for an illustrated guide to disabling most pop-up blockers

Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].

Viewer May Already be Open:

For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.

Cause(s)

1. Sometimes Adobe Reader cannot display a document that is being sourced over the internet. This usually indicates that you have an older version of Adobe Acrobat Reader that cannot handle PDF documents created with a newer version of Acrobat Reader.
   
2. When you click on a link to the materials, and nothing happens, this could be a sign that a pop-up blocker of some sort that is blocking the link from being opened.
   
3. If you get an error when you click on the link to the materials telling you that there is currently no program available to open this type of media, you probably do not have Adobe Acrobat Reader installed on your system, or Adobe Acrobat Reader is not recognizing the PDF file type.

Solution(s)

1. Try right-clicking on the document link and select "Save Target As..." to save the document to your computer and then open it from place you saved it to. Note: Make a note of where you save the document to, we suggest saving it to your Desktop for easier retrieval.
   
   
2. Check in the Add/Remove Programs module in Control Panel and see what version of Adobe Reader you have and to see if there is more than one version listed.
   
   
   
   1. Click on the [START] button on the Task Bar and select [Control Panel].
      
   2. Click on the [Add/Remove Programs] in the Control Panel.
      
   3. Check for both Adobe Reader and Acrobat Reader in the list.
      
   4. If the version number is earlier than 5 or there are more than one listed: [Remove] all of them.
      
   5. Go to www.adobe.com and download Adobe Reader 7.0.5. Note: If you do not want the extra downloads make sure to uncheck the boxes under [Also Download:] before downloading.
      
   6. Install Adobe Reader and try opening the document again.
      
   7. If you are still having problems, please contact us at 877.880.1335.

Cause(s)

There are a couple of different causes as to why the seminar would be blurry.

Solution(s)

1. The quality of the seminar is relative to the speed of your modem. If you are using a 56k modem to access the seminar, your connection speed may be too slow to get a high-quality video stream; therefore, the seminar may appear blurry or be delivered like a filmstrip instead of a movie.
   
2. The problem may lie with your video-player settings. In the settings for the RealOne Player or Windows Media Player, please be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds which, if incorrectly set, will limit the amount of bandwidth the incoming video stream can use.

Note:  To accommodate all internet connnections, we usually provide the stream with two different resolutions.  We provide one for dial-up connections (56k modem or lower), and another for "High Speed" connections (DSL, cable modem, etc.). Like with any common picture of a certain resolution, the larger you expand the image the more blurry and distorted the image will get.  The high speed option takes up more internet bandwidth, therefore, making the quality of  the image better.   Due to pixel limitations of the seminars, the image might become blurry and out of focus the larger you make the image.

1. 
   

   Follow this guide to optimize Windows Media Player for streaming video...
   
   

   
   An Illustrated Guide to Optimizing your streaming video/audio experience, and stop the buffering!!
   
   
   
2. If you are on a Dial-Up connection, the recommended speed is [Normal Speed] (or [Audio Only] for even slower connections); [High-Speed] is meant for DSL/Cable/T1 connections.
   
3. Also, Windows media codecs are optimized for Pentium III and run fine on Pentium II, but on a Pentium Processor or lower, they choke completely. Older hardware (Processors earlier the Pentium II), Operating System (earlier the Window 98SE), Older browsers (Netscape earlier the Version 3 and Internet Explorer before Version 3), or inadequate system resources (Memory, Video Memory, etc.) can cause problems viewing seminars.

Throughout a CLEtoGo (Podcast - MP3) Seminar, you will hear (4) letter codes. When you are finished, return to your online account, and click on the [Certificate of Completion] button for the CLEtoGo (Podcast - MP3) seminar. Type these letter codes into the window that pops up, and then, click the [Submit for Credit] button. At that point, the system will give you your certificate.

* NOTE: You have NOT completed a CLEtoGO (Podcast - MP3) seminar until you have received your certificate by submitting your four letter codes. These are unique to YOUR copy of the course.

iPod Instructions

* NOTE: The iTunes program should have come with your iPod.  If you need to install it, you can Download it Here.



1. When you plug your iPod into the Computer the iTunes Program will automatically open.  If it does not, then, open the program directly.






2. Once in iTunes you will need to import the CLEtoGo (Podcast - MP3) file into the iTunes Library. Do this by clicking on [File], then [Add File to Library].






3. Navigate to the folder that you saved the CLEtoGo (Podcast - MP3) Seminar to, select the file(s), then click on the [Open] button.






4. When you click on [Open], you will be promted to convert the original WMA file into ACC format.  Click on [Convert], this is the file format that an iPod plays.






5. Once this process is finished, the seminar will show in your library like so...






6. The last step is to drag and drop the file into the iPod.  This will transfer the song onto the iPod for listening.

This could be caused by a number of things...

• Be sure to wait for the media to finish packaging before clicking on the [Download] button.
  
• Try right-clicking on the [Download] button, then select [Save target as…]

• Submitting a Support Request Form
  
• Requesting a Live Text Chat with one of our Technical Support Staff.


• You may also call our support center directly at (877) 880-1335

• This can happen when you download the seminar and you click on [Open] instead of [Save]. This saves the seminar in a Temporary Folder marked for future deletion. In this case, the quickest way to find the file is to go back to your account and redownload the CLEtoGo, and this time click the [Save] button, to a place of easy retrieval, like the [Desktop], or the [My Documents] folder.


• Another way to find the file is to do a search for the term (CLEtoGo, CEtoGo, or Podcast) by clicking on the [Start] menu, then selecting [Search].  Be sure that it is set to search all the Hard Disk Drives on your computer.

The media was not properly encoded. If this happens, please contact our support center using one of the following methods:

• Submitting a Support Request Form
  
• Requesting a Live Text Chat with one of our Technical Support Staff.


• You may also call our support center directly at (877) 880-1335

Our CLEtoGo (Podcast - MP3) files do not come segmented which can present a challenge when trying to burn a seminar that is several hours in length. Here is a link to instructions on how to segment large audio files using iTunes 3:

• A CLEtoGo (Podcast - MP3) seminar is a downloadable audio file in the Windows Media Audio format (WMV)
  
• Although playable on a standard PC, CLEtoGo (Podcast - MP3) seminars are ideal for burning on to a CD, or for uploading to an MP3 Player/iPod to be played on the go.


• A CLEtoGo (Podcast - MP3) seminars are audio only, there is no video.

• Windows 98 or better/Mac OS 9 or better
  
• Pentium III or better/or the Mac equivalent
  
• Soundcard/Speakers

• Media Player that plays the WMA (Windows Media Audio) file type.
  
• Windows Media Player
  
• Real Player
  
• WinAmp

• Go to the association’s webpage that you made the purchase from.
  
• Then click on the green [Log in|Sign up] button at the top right of the catalog.
  
• Sign in as a returning customer using your Email address and password that you created.
  
• Once you have logged in, click on the [My Account] tab on the gray bar across the top of the catalog.
  
• Then once in the My Account section, you can access the web presentation by clicking on the green [Launch Web Seminar] button.
  

• The confirmation email can get caught in a SPAM filter or tossed into the Junk Mail folder on your system.
  
• The email address may have been entered in wrong. The email was sent, but you did receive the email due to an invalid email address.
  
• The Dial-in Number/PIN is located in the confirmation email that you will receive after purchase. You can, also, get this information from your account directly below the seminar.